Key Performance Indicators

Description	KPI Area	2009	2010	2011 Target
	TRIF (Total Recordable Injury Frequency Rate per 200,000 hours) ASR (Accident Severity Rate per 200,000 hours)	0.75 6.30	0.35 3.75	0.25 2.50
	Tonnes of carbon per £m EBITDA We will reduce our carbon footprint through improved commercial vehicle fuel efficiencies, low emission company cars, implementation of the "Switch Off" campaign and product innovation.	1,080	1,010	950
	Charitable days We will continue to care for our colleagues, customers and the communities in which we work, through charitable donations and support of community projects.	New Initiative	New Initiative	500 Days charitable work in the community
	Number of major non-conformances raised External audit results for ISO9001, ISO14001 and OHSAS18001 across ALL Hewden locations. Full accreditations held since 2008.	0	0	0